Smash is operated by Softon Ltd, a company licensed and regulated by the Anjouan Gaming Authority under licence number ALSI-202409012-FI1. That licence sets the legal framework within which we run this platform — it defines the standards we must meet, the audits we are subject to, and the obligations we carry toward every player who registers with us. We are accountable to that authority, and we take that accountability seriously in how we run things day to day.

We built Smash for players in the United Kingdom and elsewhere who want a straightforward, well-run online casino. We are not trying to be everything to everyone. What we are trying to do is run a platform that works properly: games that load reliably, payments that move without unnecessary delay, and support that responds when something goes wrong. That is the standard we hold ourselves to.

How we handle your money

Player funds are kept separate from the operational funds we use to run the business. This is not a formality — it means that the balance sitting in your account is not mixed with money we use for day-to-day costs. Withdrawals are processed within zero to twenty-four hours, and the minimum withdrawal threshold is £20, the same as the minimum deposit. We support a range of payment routes including cards, e-wallets, bank transfer, and cryptocurrency, because we recognise that players have different preferences and we want the process to be as straightforward as possible regardless of which method you use.

Safer gambling is part of how the platform is built

We do not treat safer gambling as a box to tick. The tools available to you — deposit limits, session controls, self-exclusion — are built into the platform because we think they should be easy to find and easy to use, not buried in a settings menu. We also work with established third-party organisations that provide support to anyone who feels their gambling is becoming a problem. If you ever need to step back, we will not make that difficult for you.

When it comes to the providers and payment routes we list on the site, we apply a consistent standard before anything goes live. Game studios are assessed on the integrity of their software and their own regulatory standing. Payment providers are assessed on security and reliability. We would rather offer fewer options that work well than a longer list that creates problems.

When something goes wrong — a payment that stalls, a game that behaves unexpectedly, an account query that needs resolving — we expect ourselves to respond clearly and without unnecessary delay. Our support team is available around the clock. We do not always get everything right immediately, but our expectation of ourselves is that issues are dealt with honestly and resolved as quickly as they can be.

Smash launched in 2026 and is a relatively new platform. We are not making claims about a long track record. What we can tell you is how we operate now and what we hold ourselves to going forward.